Jim L
★★★★★
“First, this delayed review is not a reflection of the outstanding service Brian and his team provided. This review is a bit lengthy but East Tn. Moving specialist deserves the notoriety.<br>I cannot say enough about this company. They were committed, prompt & went above my expectations.<br>For those in the immediate area of Sweetwater, TN if you remember the severe snow/ice we had the week of January 15th, any other moving company would not have attempted to do what East TN Moving Specialist did.<br>We scheduled moving our household goods on Jan 15th, weather warnings were broadcast. We had 8" of snow, then freezing rain on top of the snow with <5 degree temp's. They honored their commitment and were able to move one load of my belongings during the snow storm. I could not keep up with the snow attempting to clear them a path. I was concerned that they would not be able to get the truck down my 1/4 mi. driveway but Brian did not hesitate, drove the truck like a champ! This is were they went above and beyond - My house required two loads. Once they unloaded the 1st truck, weather would not permit them to drive back up my driveway. Brian and I discussed safety and we agreed to maintain contact daily until the driveway cleared. I had a closing date on my home that was postponed due to weather & could not have an additional postponement. Brian honored his commitment and called every morning to check status of the driveway. He even made special trips to look for himself. I had to have the house empty by Jan 24th for closing. The moving truck had mechanical issues. Instead of Brian informing me there would be a delay due to mechanical issue with their moving truck, the company rented an additional truck (@ no charge) to meet their obligation. Over a week later, we agreed that they would give it their best try to get up the hill on Jan 24th, I was running out of time. I walked down and noticed Brian's crew were physically shoveling a path up my driveway for the moving truck. I was astonished!<br>Once i buy another house (out of state) I will be contacting Brian to relocate my goods, without hesitancy.”