All City Moving and Storage

BUYER BEWARE! Based in Chicago, they provide contracted moving service to companies such as Great American Moving, but you won't realize you're dealing with them until you don't get delivery of you possessions for a month, then get charged a "storage fee" essentially doubling the original "binding contract" fee. The extortion business is alive and well!

The worst possible nightmare occured with this company.... date scheduled, everything packed up They did not show up. FYI also 5 months pregnant at the time. Multiple calls to dispatchers and all they did was give me and my husband the runaround. Joe was a total disaster of a manager. Had to threaten legal action for weeks just to get my deposit back. Blamed it on summer hours, blah, blah. Not an excuse! Do NOT overbook! I have no idea how they have so many five stars since the Better Buisness Bureau revoked their accreditation and on their website they say BBB A+. False advertisement and a bunch of crooks Stay. Away They are frauds. Luckily another company was able to move us last minute.... use Liberty Moving Company that company truly deserves 5 stars.

Excellent Service. Thank you! Update had to move again and called Joseph he was just as great 2nd time around.

I am going to refrain from using profanity to express my feelings about this company and Joe, the booking agent. If I could give them 0 stars I would. We hired them to do a move and ship for my daughter from NY to Chicago. My wife and I were at the pick up location at 12:30 PM for a 1pm to 3PM pick up window. They did not show up until 8:30 PM, because they switched the pick up order without informing us.Then after finally showing up, they said that we had to pay extra for walk up and no parking in front of the building. We agreed after debating this matter for over an hour. I found a spot for them in front of the pick up location and they said they were coming around to get started. After about 30 minutes of sitting in the truck, they pulled out, thinking they were moving to the spot. after another 20 minutes, I called the agent who this job was set up with, and he said that they were pulled off the job by their manager. At 10:47 PM on a day that was booked for an afternoon pick up, they just left. I would not recommend this company to my worst enemies. They totally suck. I see that Joseph Cohen is the agent that was used in other screw ups by this company, he was our agent as well. incompetency at it's finest. STAY AWAY

Very reliable and professional

UPDATE 8/20/18 - still have not received my belongings and have been given no ETA. I consider myself a very fair and reasonable person. I understand it's busy season (July 2018). I understand traffic is not within their control, but a bad situation became worse because of this company. The day of the move, the sales rep, Joseph Cohen, was hard to reach and rude. I was frustrated with their late arrival and admittedly spoke to him rather curtly, but he yelled back which was shocking. I said "WOW" aloud because I truly could not believe a customer facing staff member was speaking to me that way. I sincerely regret the decision to hire this team, and if I had to do it over again I would not. I was charged what I was quoted (with the exception of a long haul fee), but everything else was a negative experience. The movers didn't start work until 9:50PM after initially being quoted 9:00AM...which turned into 2:00PM-6:00PM which turned into an 8:40PM arrival. I called and checked in two weeks before the moving date trying to be proactive about any potential issues we might have. I was told by Joe that the movers would be able to double park "no worries" only to get a call on the day of the move because the movers couldn't find parking. Not only that I would be charged a long haul feel because of it. Additionally, they outsource their movers (which they were not necessarily transparent about) and there is very poor communication from the sales team to dispatch to the company they hire to move. As I mentioned I am a fair person and will give credit where credit is due. The movers worked very hard and quickly and were respectful. The foreman and team did the best they could, but he did not speak English very well and we had a hard time understanding each other. I wrote notes on the boxes "FRAGILE", "HANDLE WITH CARE" but the notes weren't read or understood. Also the team came dressed in shorts and sandals and the overall reality did not match the expectation of the professional moving team I had hired. I am awaiting my things now-- I was expecting them yesterday-- and not sure when I will actually get them. I pray that their in good condition, and I get them relatively soon.