Moving company reviews in Springfield

“Incredible people. I called to get a quote and they went above and beyond just to help me save as much time and money as possible for a local move. They are honest folks and I would absolutely hire them if I was moving closer to their area!!”

“I wish I had found Cliff 15 years ago. Courteous, timely and great work. Will definitely use again (and again).”

“Cliff and the crew were such a blessing! They were reasonably priced and very flexible when my closing was delayed unexpectedly at the last moment. They were all very friendly and took great care of my items. Baby Boomers took what was a very stressful time and gave me peace of mind knowing they were taking care of the moving. I highly recommend them to anyone that needs a moving company!”

“These men were kind, fast and efficient! I called Cliff to have my pod unloaded and luckily I called in advance, he had a spot put me on the books. I had a great experience with Baby Boomers – I would recommend them and utilize them again when it comes time to move.”

“Very professional and courteous and friendly will call again every time. Great for disabled veterans who can move things anymore like myself.”

“"Warning: Hired Baby Boomers Moving LLC to pack my furniture, and it was a costly mistake. They didn’t shrink-wrap to protect my items. Several pieces of my furniture were damaged during the move, and I have photographs documenting the damage. Texted the owner to fix it—caught him in multiple lies (documented)—but he blamed us for driving the truck, though they packed it. I paid in full and tipped two movers out of pity for working in brutal heat, not satisfaction, yet he flung that back as ‘proof’ I was happy. No signed contract or written agreement provided—nothing to secure their responsibility or protect me as a customer. Worst part? He sold me on trust, claiming shared Christian values, then mocked my faith when I complained. In this Bible Belt community, that’s a low, uncalled-for blow. No accountability, just excuses. Steer clear and insist on a signed contract elsewhere." ***Response to Baby Boomers. In reference to your response to my review. *Insurance and Damages: My goal has never been to seek new items, but rather to have the items damaged during the move repaired or replaced. *Timeline of Reporting: The delay in posting this review. We were focused on addressing immediate challenges. Initially, I emailed you directly about the damages, hoping we could resolve the issue privately. However, our concerns weren’t addressed, which delayed further action. The review was posted 7 months later (not nine) because, after unsuccessful resolution attempts, I wanted to help others avoid similar issues. *Lack of a Signed Contract: As mentioned in my review, no signed contract was provided. A contract could have specified responsibilities like shrink-wrapping furniture for protection—which wasn’t done. *The Unloading in FL. I trusted that my items had been packed securely. Unfortunately, that trust was misplaced, as the damages became evident afterward. *Payment and Tips: I paid in full and tipped 2 of your movers, the tips were given out of sympathy in brutal heat, not as a sign of satisfaction with the job. *Addressing Inaccuracies in Your Statement: *Regarding the Trailer and Fees: You stated about renting a trailer, that I mentioned being tight on money, and that I asked if your team could load it without additional fees, which you stated that you agreed to do. This isn’t accurate. Here’s what occurred: We originally rented an 8-ft trailer. You, the owner, advised us that our items wouldn’t fit and recommended upgrading to a 12-ft trailer, which we did. I never said we were tight on money or requested free loading. On the contrary, you charged an additional $300 for loading the 12-ft trailer, which wasn’t disclosed until after the truck and trailer were loaded. This lack of transparency reinforces why I highlighted the absence of a signed contract. My original quote was $780 (flat rate), $100 extra for 4/5 movers, and $200 to load a 8-ft trailer, totaling $1,080. However, I was charged $1,380, that includes the extra $300 for the 12-ft trailer. Additionally, despite paying $100 for 4 movers, only 2 movers were present for most of the move. *Regarding the Timeline and Location: You claimed I waited over a month to report damages after moving. This is incorrect: It was a period of 24 days, not over a month. I’m disabled, and my husband’s work schedule delayed our ability to unpack and fully assess the damages. *Regarding Photos of Damages: You stated that you asked if I took pictures of damaged items before unloading and that I said no, I didn’t think to do so. This isn’t accurate: In our text messages (which I have as proof) I did not respond to your text about photos. I do have photos of the damages taken after unloading,. *My Moving Experience: I’ve completed several long-distance moves using trucks and trailers, and I’ve never encountered this level of damage or difficulty resolving issues. This suggests the damages likely stem from how the items were packed and secured, not the transport itself.”

“Great customer service and reasonable pricing. We will definitely utilize their services again”

“Bestway Moving & Storage has delivered on multiple occasions to our home. Each time, they communicate well and provide timely deliveries. Michael and Levi are super courteous, professional, and willing to go above and beyond to ensure we are satisfied.”

“First they are hard to get ahold of it takes a week if they respond at all And i was hung up on after saying the quote was too expensive Rude & No custmer service skills”

“Great delivery experience! Jay and Darrell delivered my 75 inch tv. Very professional, helpful and knowledgeable. Thanks Bestway Moving and Storage!”

“Stay away from this company if you don't want your things broken and have missing parts.”

“Scheduled two months in advance. Confirmed with The Moving Company a couple of days prior. Moving day rolls around, and no one shows up. I get no phone call from them or anything. I tried calling them after a couple hours, and no one answered the phone. I try visiting their office, and the door was locked. This is around 11:30 when they're supposed to be open. Absolutely terrible and unprofessional. Moving has deadlines, people have to take off work to move, etc. It's time sensitive, and this company isn't reliable.”

“Brady and Braden did a fantastic job moving our furniture. They were attentive to detail and ensuring there wasn’t any damage. They were prompt, polite and on time.”

“We sold our home and moved to another home here in Springfield and we used the moving company. They did a excellent job they were on time I would recommend them over anybody.”

“The guys were fabulous!!!! We want to thank you for taking great care of us! God Speed!!”

“Ronnie and Chandler were amazing! Friendly, courteous, and efficient. Everything was moved and set up exactly where we needed it”

“They canceled my in home walk through and said it would be 2 weeks before they could come out. Unreliable from the start!”