FlatRate Moving

Flat Rate Movers threw out two of my antiques—and then behaved as if it were no big deal. In writing, they admitted that during a warehouse “clean-up,” my belongings were “mistakenly associated” with trash and disposed of. What they threw out were not old boxes or worn-out furniture. They were: • An 18th-century hand-carved walnut chair with a rush seat
• A bamboo and brass floor lamp with a hand-woven shade They also broke two other antique pieces during the first move: a carved Italian mirror frame and a bookcase cornice. Their solution? A mere $1,000 for everything—an insulting amount that doesn’t remotely reflect the value of the items they destroyed. Flat Rate’s attitude was essentially: you didn’t buy extra insurance, so we can toss your property without consequences.
That is outrageous. And it gets worse. On the second move, the crew they sent to handle my remaining belongings reeked of marijuana.That alone explains the level of negligence I experienced. Flat Rate Movers treated my irreplaceable antiques like garbage—literally—and provided nothing resembling accountability. If you care about your possessions, look elsewhere. This company showed me reckless handling, dismissive customer service, and a complete lack of responsibility.

We used flatrate to move to a new apartment last month. The mover were awesome. Not a scratch on any of our furniture. Mike did a great job setting the whole move up and it went super smoothly. The communication was great and we knew exactly where everything was during the move.

The movers were amazing, They wrapped up all the furniture and the pricing was better than any of the others mover. We looked it

Helped me out long distance move, very professional.

We hope we can save others from having the nightmare experience we had with Flatrate. Ours was a three step move. Out of one house, into their storage facility and then to Colorado. We have paid this company almost 30k. When the truck arrived in Colorado we were told they couldn’t fit all of our things on the truck so it was left behind in Maryland. We never received any warning in advance. So needless to say we were missing bed frames, bolts for bed frames we had were missing not to mention the extensive damage to our furniture. We were lied to about the storage facility. It was not climate controlled. Boxes were crushed as if exposed to water. Liquid damage to wood. We asked when they would be delivering the rest of our furniture. At first we were told within a week. Never happened. Almost a month later we received the rest. Legs for our dining room sideboard are missing, multiple glass tops for tables and glass shelving are missing as well. We haven’t started the claim process yet but based on what we have read on BBB not hopeful. When you hire a moving company you place your trust in them to take care of your belongings. Sure things happen and we fully expected a scratch here or there but not the damage we incurred. We paid in full upfront as required by the company for a service that was was substandard. They let us down. Thankful we have good pictures of the furniture prior to moving to prove the good quality and condition. We are prepared to take legal action against this company. No one should go through this. Moving is stressful enough....this was a nightmare. UPDATE.......Received a response from the owner saying that we where compensated for the fact we didn't receive our belongings at the same time. We have not received any compensation just a run around. It was also indicated that they worked with our schedule for the second delivery and they did not. It came 2 weeks after they agreed to have it delivered.

Flat Rate Movers provided me with exceptional service, they cared for my belongings as if were theirs, everything was maticulously and methodically packed in a way that nothing was damaged. They are very professional and experienced movers, I highly recommend them! Thank you!