The Moving Connection, Inc

An unfortunate experience because North American Van Lines is so professional and has such a great team in Texas. This company, and their leadership are so unresponsive that we had to bring in a lawyer to aide us in the process. The damages and missing items can never be replaced. While it is an unfortunate circumstance for us it is even more unfortunate that this company is allowed to run like this. The longest communication times along with bad paperwork and a moving team that was rushed and left several scuffs. If at all possible-check with North American to ensure you do not have to work with the Moving Connection. We wish this company the best but the service provided was bottom of the barrel. Really put a damper on our move to Maryland and my late mother’s coffee table (which arrived completely broken on one end) can not be replaced. Just very sad and disappointed.

This was our 12th move and definitely the worst. Approximately 90% of our items had some type of damage. Many items broken/damaged beyond repair. Major missing parts to two if our beds (beds cannot be put together without these parts). Light colored (brand new) sectional not covered/wrapped in plastic. Arrived dirty. Crew that packed and loaded were very disrespectful and rude. Try to cram 2600 sq. feet plus onto one small truck. Taking patio furniture apart just to get it on the truck. Expensive bikes had wheels, pedals and other parts removed. Had to open every box in order to find everything and check for missing items. No logic to the packing. Items arrived weeks late. Communication has been very disappointing. Do not us North American or Moving Connection.

everything worked out great for our move. Joann was super to deal with and we had a great driver that took care of everything. very happy with the experience!

The ABSOLUTE WORST EXPERIENCE EVER!! If possible to give negative stars, that is what I would give The Moving Connection with North American. It all seemed to start out great, until our furniture arrived at our new home and was loaded off the truck. Out of eleven professional moves, we have never had the extent of damage done to our furniture as with this move. Approximately 80% of our belongings have some sort of damage, to include a grandfather clock for which I was assured would be packaged properly. It is now sitting in my garage in several pieces. Our boxes and totes looked as if they were dropped while going down the interstate. We are absolutely sick by the lack of respect and pure negligence shown by this company. DO NOT USE THE MOVING CONNECTION of Upper Marlboro,MD with North American!!!

The did everything on time and very professionally. Charged exactly what they quoted and were the lowest quote we had. Nothing lost. Nothing broken. Excellent company

The job was contracted out to a local Maryland company. People were nice enough, but the movers were rough with the belongings. Our furniture has war wounds from the move. They didn't have enough on the crew for the loading. Job started at 10AM and didn't not finish until 9PM. They ran out of room and one piece of furniture was left behind ...which I later returned to retrieve myself. The estimator seemed to take a swag at the size of the move. We didn't pay anymore, but like I said, they ran out of room on the truck. The overall price was much lower than the competitors. I see now that they sub contracted the job. I would recommend that if you use this company you check to see if they are doing the move or if it will be contracted out.