“I’ve moved over 17 times—seven of those were interstate moves—so I’ve seen a wide range of moving company experiences. I was hesitant to use Alexander’s Mobility Services again after a previous move in California left us with damaged furniture and a lost 6’ mirror. But this recent move from Vancouver, WA to Minneapolis, MN went significantly better.<br><br>The Good:<br>No property damage at either the origin or destination.<br>Most items arrived safely.<br>We had only a few minor claims, and reimbursement was fast and hassle-free.<br>Tips for a Smooth Move:<br>If you're planning a move with Alexander’s—or any professional mover—here are my recommendations based on experience:<br><br>1. Documentation Is Everything<br><br>Take photos of all items before they’re packed (especially high-value or fragile pieces).<br>Photograph your home before movers arrive to document the condition.<br>Walk through the property after the move to check for any damage.<br><br>2. Communicate Clearly<br><br>Let them know how you want your items handled. For example, I asked that all boxes be taped in an "H" pattern on all open edges. One packer was doing it differently, so I asked the driver to address it—and it was immediately corrected.<br>Don’t be afraid to speak up if something seems off. Most crews are responsive to respectful direction.<br><br>3. Ask Key Questions Beforehand<br><br>These details matter—ask your coordinator:<br><br>Will my items go directly to the destination, or will they be stored?<br>Will the same crew deliver that packed the truck?<br>Will my items be placed in vaults, and how many times will they be handled?<br>Should I have fragile electronics (like TVs) crated by an outside vendor to ensure warranty coverage?<br><br>4. Protect Yourself<br><br>Take photos of your TV and other electronics turned on and working, ideally with the movers in the shot for time-stamping.<br>Read the contract carefully. Understand liability coverage and whether additional insurance is needed.<br>Know the value of your belongings—don't guess!<br><br>5. Respect the Crew<br><br>Movers work incredibly hard, often without seeing a big share of what you’re paying.<br>A little courtesy goes a long way. Treat them well and you’ll usually see that respect returned in how they handle your belongings.<br><br>6. Prepare for the Dirty Truth<br><br>Moving is messy—dust, dirt, and debris will find their way into everything.<br>Consider packing your most delicate or personal items yourself. Possibly purchase some or all of your own moving pads for furniture you care deeply about.<br>Have cleaning supplies ready for when your items arrive.<br><br>Final Thoughts:<br>Most large moving companies operate in similar ways—they subcontract or use rotating labor crews and vary little in process. What makes the difference is how well you prepare and how clearly you communicate your expectations.<br><br>Alexander’s did a much better job this time around, and while no move is perfect, ours was handled fairly and professionally. If you're organized, proactive, and assertive (but respectful), you’ll increase your chances of a smoother move—no matter which company you choose.<br><br>Quick note: I was initially concerned when I heard my items would be packed into "vaults" (like PODS) and shipped on a truck. But after going through it, I’d say vaults aren’t bad! Your belongings stay separate from others’ and the vaults are sealed, so nothing mysteriously disappears. Just be sure to ask how long your items will be stored and, if you need them delivered sooner, request it upfront—and get it in writing.”
“Planning a move from a thousand miles away was very challenging to say the least. We met Jenn at an open house while on a trip up here to Washington. It was clear after talking with her that she was the right person to represent me. She was always available to help with the purchase of my home here even as I had to return home to sell my house. With Jenn it is not about making the sale but what is best for her clients.”
“Jenn Premo is the best! Jenn is extremely knowledgeable of the real estate market in Clark County. Jenn was very patient with me because I could not decide which City, Town or rural area to purchase a new home. Jenn made the whole experience enjoyable with her positive encouragement and laughter.<br>Thanks”
“Meeting and having Jenn be my Realtor was truly a blessing 🙏😊 She cares about all your needs and what it involves finding the perfect home for you. She goes above and beyond to find you answers to any questions that you have or that might come up during the process. She is always there to help!! And has feedback and support at all times. Blessed to have had her and would HIGHLY recommend her and use her again!😊🙏”
“I've had integrity out for 10 machine relocations and transfers. Six of these moves had equipment moving through a chokepoint with only 2 inches of clearance. Each move was handled with professionalism. They always arrive on time and ready to work. I have not had any negative interactions with any of the crews that were sent. Each job was completed to my satisfaction and at the quoted price, no surprises or change orders. The crews at Integrity have exactly that, Integrity. When a leveling foot was found damaged, they had their shop fab a replacement and hand delivered it to us the next day. Integrity Machine Moving is my rigger of choice.”
“First come first serve no appointment issue delivered for Monday to Friday any time no overnight parking”
“Great communication! Enjoyed working with them!”
“Always great service at alexanders mobility”
“Great service from Ed the trucker & his team of 4 guys who unloaded and unpacked our goods. They were Excellent.”
“Jason and Albert and their team were great. They were respectful, fast and communicative. We had a lot of stuff, and they handled everything without any issue. They were exactly the type of people we needed during a stressful move.”
“Jenn was a fantastic resource for us. Especially since we were moving from the East Coast and had limited time to look at homes. She took us to 13 properties in a very short amount of time and was very prompt with getting all of our paperwork in order. We can’t say enough good things about her!”
“I give this company 5 stars. The staff who packed my furniture, kitchen, glassware, and collectibles did a fabulous job. Only 1 glass was broken (I had quite a few). They stored my things until I found my new home. The moving staff was also great. I couldn't believe how quickly the got everything into place. A side note....both the packers and the movers had been with the company a long time. That says volumes about their organization.”
“Great business with great people!”
“Jenn is the real estate professional you are looking for. She knows that things take time & she'll stick with you through the whole process. We are so grateful for all her hard work, patience & genuine care she gave us in the extensive search for a home.”
“Very nice place. People where very nice an helpful thanks for all your help.”
“Great group of guys i used to work for the owner at Jeff”
“Awesome, company.<br>Very experienced, skilled craftsmanship. The company goes the extra mile.”
“Good folks, good service from good people.”
“Jenn is absolutely amazing”
“Great experience, we lived about 45 minutes away from Jenn at Premo and she went out of her way several times a week to show us houses. We ended up in the Neighborhood we wanted and we love are new home. If we ever need to sell or buy again Jenn at Premo real estate has are business.”
“Jenn was amazing throught the whole process. From when we just started looking to buy a new house to selling our current. Jenn was knowledgeable and easy to contact throughout. We sold our home and bought another with a contingency offer and a VA loan and she helped throughout.<br><br>While we don't plan on moving again anytime soon, if we did, we would use her as agent again.”
“Integrity Machine is awesome at what they do. I will continue to use their services as long as they are around.”