All Star Moving service

My experience as a black woman was not good yesterday, first I was told it would be $320 an hour then $60 every 30 minutes which is ridiculous. Then they was 22 minutes late, then sends a two people who is rude like they don’t like talking to black people, didn’t understand English, then on top charge my 500 and I had to move a lot of stuff in my car. So they never took all my stuff I had to do it in my car and charge me $500 to do half my stuff then says $80 for truck feee which I never heard of and then it kept saying, I need to pay for gas, which I never heard of. DO NOT USE THEN UNLESS YOU WANT TO SPEND UP TO $700 . I highly recommend not using them.

Very friendly but they insisted I give them $100 more in tip when I helped them carry stuff the entire five hours! I was literally sweating. And not only that, they used my power tools without my permission, used my dollies, and did not wrap all of my furniture to protect them. I will not be recommending them or using them again. Why should I pay people more than the hourly rate on top of a $300 tip when I'm doing 50% of the work??? They should have at least waived the tip or given me a discount. Not right.

I wouldn't recommend them to my worst enemy. They were obviously careless when transporting our belongings, damaged/broke several items irreparably, and refused to take accountability even though they were clearly responsible. The owner refused to provide any compensation or refund the cost of the service. I wish I'd read the reviews before booking with them.

Deeply Unprofessional and Damaging Experience – Beware We hired All Star Moving Company for a local move within San Francisco, and the experience was unacceptable from start to finish. The movers caused visible damage to the concrete floors in our new apartment by dragging a heavy coffee table instead of lifting it. The scratches and gouges are extensive and will require professional repair. When we raised the issue, the crew argued with us on-site for nearly 30 minutes, denying responsibility even though the damage clearly matched the timing and path of the move. One of them even tried to blame a “communication barrier” as if that excused the carelessness. Instead of owning the mistake, they became defensive and dismissive. We later confirmed that the company’s insurance policy should cover property damage like this, as required under California law. Yet even with that information in hand, they refused to take accountability or initiate a claim. It’s shocking for a licensed moving company to behave this way when trust and professionalism are the bare minimum. If you care about your home, your belongings, or being treated with basic respect, avoid this company at all costs. They damaged our floors, wasted our time, and showed zero integrity when confronted with the issue.

I just have to say that All Star Moving did a fantastic job moving my daughters apartment from San Francisco to San Jose. From inquiry, to delivery, the process was smooth and timely. They arrived on time and quickly assessed and grouped items together for easy moving down three flights of stairs. They arrived in San Jose on time and helped uncouple their brilliant packaging groupings. I would use them again in heartbeat!

All Star Moving did an outstanding job! They arrived on time, worked efficiently, and handled everything with care. This is the second time I’ve used them, and both experiences have been excellent. The team was professional, fast, and made the moving process smooth and stress-free. I’ll definitely use them again and highly recommend them to anyone looking for reliable movers!