Clutter Moving & Storage - Union Square

DO NOT USE CLUTTER. ZERO CUSTOMER SERVICE, impossible to get someone on the phone besides their customer service outsourced team (maybe in India?) who have zero decision making. I’ve opened 2 claims with them. They moved me on August 26 and at 4pm the movers said they couldn’t keep going due to overtime. They also said because I had more stuff I would need a 10x10 instead of a 10x5. Whatever. As long as it got done. They said they would be back THE NEXT DAY…an issue with my coop because they allow you a specific day for a move. Then I get a Clutter text that they will come Sept 8 to finish the move! I tried to contact anyone to help for 24hrs and had no luck. Ended up contracting another company to come and remove the items (2 mattresses and a dresser) that were supposed to make it to Clutter and ended up trashing them because I needed to move out. Clutter rescheduled me for Aug 28 (two days after the move) and when I cancelled that (they had not asked if I could do that day - my building would not allow it). The customer service person said there would be a cancellation fee for cancelling (that appt I had not booked) and charged me $100. The customer service reps tell you to open a claim - so I did that. I asked for $ for my items that I trashed and the other movers that took the trash. Or a reduction in the monthly charges (I’m signed up for 8 months). You know what they did? They reimbursed me the cancellation fee. $100 for the appointment I did not make. I opened another claim asking at least for a reduction or some good faith action. Or to speak with their team because if they keep getting bad reviews I can’t imagine it’s good for business. They closed the claim. Said they didn’t have any liability in all this and basically “too bad”. It was an automated response. Be very wary of Clutter. It seems cheap and like a good idea but it’s a terribly run company.

We used clutter to store our son's belongings over the summer. They came to his dorm, helped pack and stowed away his stuff. Their monthly storage rates for a 5x5 unit was $80/month which we considered reasonable. We had them deliver all the stuff at the beginning of fall semester and they emailed us a day before delivery that the delivery time would be from 10:15-1:15pm. At 7:50am on the day of delivery we get an urgent call from them that they are standing outside the apartment bldg. and if we don't get there within 30 mins that they will leave do other appointments and get to us at the end of the day. They were highly unprofessional to talk with and did not care that their assigned time frame did not match their actual arrival time. I will NOT be using them again.

This company is a nightmare. 1) They tried to charge me thousands of dollars for a pickup they marketed as free, after spending hours bubble wrapping -everything- including things like napkins 2) they skyrocketed storage prices just a few months after putting my things in storage 3) they confirmed my move in booking, then days before my move told me it was no longer available

the worst customer service.... they canceled my pickup and didn't send or call. Just to add a few more things. Their packers do not k ow what they are doing. Wrapped three bowls together and they broke and wouldn't cover me. Movers also dropped my vase while packing it and it broken $1,500... Clutter gave me .33c per lb...

On July 28, 2026, Clutter took possession of my household goods in good condition for pickup and subsequent storage at the Clutter storage facility. The items were later delivered to my new residence on August 4, 2026. At the time of pickup, all items — including dishware, bedding, and clothing — were in sound, undamaged condition. Upon delivery on August 4, 2026, I discovered the following damage: 1. Ten (10) plates and bowls were broken and destroyed during Clutter's handling, storage, or transport. 2. Two sealed storage bags were found soaked through with water, to the extent that their contents appeared to have been submerged. The affected contents — a comforter, a pillow, and multiple articles of clothing — were saturated and have since developed significant mold growth, rendering them unsafe and unusable. This water intrusion and resulting mold contamination could only have occurred while the items were in Clutter's custody, either during storage at the Tier facility or in transit. The presence of mold raises additional health and safety concerns, as mold-contaminated bedding and clothing cannot be safely cleaned or salvaged and must be replaced entirely.

Thank you Ted and Damir for very efficient and conscientious work today!