Mesa Moving and Storage

Kashief and Jesse were great. Patience with me and delivery time. They prepared the house well, and it was raining. Gentle with furniture and took good care with assembly.

Pablo, Laura, and Jesus were great!

Mike, Kashief, and Jesse worked very fast while still taking great care to pack all my belongings securely. They were gentlemen to work with and did a great job packing and preparing for my pickup.

Horrible. I imagine if things go fine with your move this is not an issue but if something goes wrong you as the customer will fully be left to blame. Recently had a cross country move. I could not be in the state as I had already moved. I went with Mesa because they appeared to have a full service process which I needed. Had their guy come out to our home to give us an estimate. Went very clearly from item to item to determine what would be moved and what would stay. I was moving the entire home so nothing was to be left other than major appliances. I signed documents and estimates. I asked about removing a couch off the estimate which dropped my price $300. I could not be there for the move so I had my real estate agent who was busy at the time sign them in and out of the house. The paperwork I was given said the movers would do a walk-through to identify everything was picked up. They did not do a full walk through and my real estate agent unknowingly signed their paper. Well, they left all the furniture in my master walk in closet. A giant 24 gun safe, a large dresser, and 2 end tables. Impossible to miss if they would just walk in there. The guys delivered and we realized the mistake. I was super cool about it. Still tipped them $150 figuring they could get it to me on their next truck this way. Very frustrating but I understood mistakes happen. Well, I was informed days later there is nothing they will do for me. Kept insisting that my real estate agent had signed their paper so it was 100% my responsibility. I asked if they would take even a small portion of the responsibility since I thought by signing their moving list with exact furniture items that meant they would move it and they said absolutely not. Multiple emails and phone calls. Got nowhere. The real kicker was that not only would they not get my items or give me any reimbursement for the loss but that they would not be refunding my payment even for the move of these items which had a weight of 900 lb. I don't even know how this is not theft. I was irate so they offered $100 as a "courtesy" clearly stating no responsibility like they were making a kind exception for me. I'm in business and make mistakes and never in a million years would treat a customer this way. Incredibly sleazy. Lots of good reviews on them but when there is a problem, you get to see management's true character.

Great movers