My Guys Moving & Storage Virginia Beach

**Josh did a great job during the estimating process. He thoroughly inventoried virtually every item in my home, and his estimate was very competitive with the other companies I received quotes from. Based on that inventory, MG Moving estimated the move would require six movers, two trucks, and approximately eight hours.** **Unfortunately, my experience on moving day was very different. Even after I had already gotten rid of contents of three rooms before the move, Carlos and his crew took approximately 16 hours i.e. double the estimated time. Based on my observations on security camera footage later, it appeared the crew worked at a much slower pace than expected, and took their time which significantly increased the final cost. **The final bill was nearly double the original estimate. After I raised my concerns, management kept putting it off but eventually reviewed the situation and issued a partial refund. While I appreciate that they made an effort to address the issue, I still ended up paying roughly 50% MORE than the quoted amount (i.e. $2,000 extra) . **My advice is to pay close attention to which crew is assigned to your move. My experience with Carlos' team was disappointing, and I would request a different crew if I were to use MG Moving again.

I haven't finished with my experiences yet so when I'm done I will share that

The movers were supposed to call 30 min prior to arrival so I could collect my pets. They didn’t. Only 1 of 5 movers spoke English so we were unable to communicate with most of them. Had to show them how to remove drawers from furniture and then they let us do all of them. Numerous items were damaged. Furniture that wasn’t ours was delivered. They refused to disassemble some furniture and put it in the correct room. Put heavy items in garage instead of asking what room in the house to put them in. Specifically told not to move certain things but they did and damaged them. Damaged walls and ceilings. Dirty handprints over 5 newly painted walls. Ripped items anchored to walls off. Didn’t place furniture too heavy for us to move ourselves where we asked. Lost numerous parts. Claimed to be working longer hours than they did. Disappeared at lunchtime and charged us for that time. Unfortunately the claims process has also been disappointing. Company representatives don’t reply to emails or voice messages. Sales person has no contact with claims person so has no knowledge of client satisfaction or problem movers. Sales person said claims based on fair market value. Claims says it’s based on age and weight. A month has gone by and no resolution nor communication indicating all required forms have been received. Fairly certain based on this behavior we will get screwed. Update - despite the owners response below it's now Jan 2022 and my claim from may 2021 still has not been responded to. I'm still waiting for a response Update - a year after my move and my claim was never processed.

Overall, it was a great moving experience. The costs were reasonable. We used their packing service which added to the cost, but it was worth it. We especially liked the point to point delivery service with a specific pick and delivery time. That gave us real peace of mind. Nothing came up missing or damaged. Having moved over a dozen times, that is impressive.

My Guys was fantastic! We’ve moved several times and used another larger company in the past, and My Guys service was even better. Quick response. Friendly staff. The crew was efficient and fun to work with. I highly recommend My Guys!!!!

Couldn’t have been happier with their service. Professional movers and scheduling staff. Thank you Austin and Katie.