XPRESS MOVERS

I'm giving them a 1 star because they were on time, but the rest of the experience was super frustrating. Prior to my date I went over my inventory list with pictures. Some how there is a big disconnect between the sales and the drivers. I ended being charged an additional fee of over $500. I will have another move within a year and most definately will not use this company ever again. DO NOT USE THEM

If I could give Xpress Movers 0 stars, I would. My experience started off well, but quickly turned into one of the most frustrating customer service experiences I've had. During my move in May, the two movers damaged a hallway light fixture in my apartment building while taking a break. I immediately notified my point of contact, who apologized, confirmed that the movers acknowledged the damage, and assured me that it would be taken care of. Before my move was completed, I asked what the reimbursement process would be for the damaged property and was told I would receive a follow-up after they spoke with U-Haul. When I contacted U-Haul myself, they informed me that the moving company—not U-Haul—was responsible for resolving the damage. Since then, I have made multiple attempts over the following weeks to reach both my original contact and the company owner through text messages, emails, and phone calls. My messages have either been ignored or met with generic responses that never addressed the issue. Despite repeated promises to follow up, no one has taken responsibility or offered a resolution causing me to be charged by my apartment building for damage they caused. I have photos and video footage documenting the damage, as well as records of my communication attempts. Accidents happen, and I understand that. What is unacceptable is the complete lack of accountability and communication afterward. A reputable company should stand behind its work, promptly address damages caused by its employees, and treat customers with honesty and integrity. Unfortunately, that was not my experience with Xpress Movers and I am in disbelief. I cannot recommend a company that lacks integrity, refuses to take responsibility when something goes wrong.

This company made my experience great,I had no worries at all,they were very nice and very professional,they were on time and all my items was safe and sound,thanks again

The scheduler put us down for the wrong date. Y'all are lucky our lease wasn't up. We got a confirmation email with the correct date but whoever put us down on their official schedule has the wrong date for us.

Excellent customer service and cautious yet fast and efficient movers. I felt very comfortable having them handle my belongings and would definitely use them again! Very reasonable price as well!